Privacy Policy

Hywalls Privacy Policy

At Hywalls, we are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and protect your data when you visit or make a purchase from our store.

1. Information We Collect

When you visit or place an order on our store, we collect certain personal information necessary to process your transaction and improve your experience:

Personal & Contact Details :

Your name, shipping address, billing address, email address, and phone number.

Payment Information:

Payment details processed securely through our payment gateways (we do not store your complete credit card or banking details).

Order & Customization Data :

Specifications, measurements, images, or designs uploaded for custom product requests.

Device & Usage Data :

Information about your web browser, IP address, time zone, cookies installed on your device, and how you interact with our website.

2. How We Use Your Information

We use the collected information to:

Fulfill and ship your orders, process payments, and provide order confirmations and invoices.
Communicate with you regarding order updates, inquiries, customer support, or return/exchange requests.
Prevent fraud and secure our website against potential risks.
Improve and optimize store navigation, product offerings, and customer service.
Send promotional updates or marketing communications (if you have opted in).

3. Sharing Your Information

We only share your personal data with trusted third parties to help us run our store and fulfill your orders:

Service Providers: E-commerce platforms (such as Shopify), payment processors, logistics/shipping couriers, and analytics partners.

Legal Requirements: We may disclose your information if required by applicable laws, regulations, or legal processes to protect our rights.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Retention

When you place an order through Hywalls, we maintain your order information for our records unless and until you ask us to delete this information.

5. Cookies & Tracking Technologies

We use cookies to remember your preferences, keep track of items in your cart, and analyze website traffic. You can choose to disable cookies through your browser settings, though some features of our website may not function properly as a result.

6. Your Rights

Depending on your location, you have the right to access the personal information we hold about you, request corrections, or ask for your data to be deleted. To exercise these rights, please reach out to us using the contact details below.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our operational practices or for legal and regulatory reasons. Any changes will be posted directly on this page.